CRGN has been successful in securing approval for funding from the Heritage Lottery Fund, the North East Local Enterprise Partnership and several Trusts, Foundations and individual donors, enabling it to proceed to develop and restore the Mining Institute building. 

The £7.1 million development project will deliver 

  • From July 2021 a fully accessible, restored building with climate-controlled spaces for archives and collections and a library facility for its users, education spaces for learning and conference and meeting spaces for commercial, educational and community hire. 
  • On-line worldwide access to the collection and archive, piloted from 2019 and fully completed by 2023. 
  • A catering and bar infrastructure to serve the public and produce the commercial income to cover overheads and produce surpluses to underwrite an ongoing education and engagement programme in the building and in the region. 
  • A heritage interpretation programme which enables the public to understand and celebrate the heritage. 
  • An “On the Road” engagement and education programme when the building is closed for restoration 2019-2020 and thereafter in strategic areas of educational and social deprivation across the North East. 
  • A celebratory Festival in 2022, commemorating the 150th anniversary of the building’s completion in 1872 and the 175th anniversary of the Institute’s foundation in 1856. 

The Common Room will be ‘a celebration of graft and glory; telling the stories of the North East that changed the world, then and now’ by… 

  • Revitalising our Grade 2* Listed building and making a step change in the access and interpretation of our internationally recognised archive of the Industrial Revolution we will provide the space, and inspiration, for new collaborations and innovations. 
  • Instilling pride, ownership and understanding to support the North East economy… 
  • Using our unique heritage to inspire the next generation of innovators and engineers… 
  • Engaging with the business community, The Common Room programme will deliver this, providing education and enrichment for young people, promoting skills development for the region’s workforce and engaging the public with the heritage. 

Job Description

Job  Operations Supervisor 
Salary  £21,500 per annum 
Duration  Full-time, Fixed term initially 4th Jan 2021 to 31st March 2021, extension subject to funding. Start date to be confirmed subject to building completion. 
Reports to  Finance & Operations Manager 
Line Manages  Room Hire crew (not currently in post) 


Job Summary and Purpose 

  • To provide day-to-day operational supervision of Neville Hall.
  • To manage the recant of furniture and books into Neville Hall from storage. 
  • To manage security within Neville Hall. 

Main Responsibilities/Activities 

  • To ensure regulatory compliance of Neville Hall in relation to fire and H&S.
  • To coordinate the cleaning and waste management of Neville Hall.
  • To coordinate and support training within H&S and waste management requirements.
  • To liaise with the security company to oversee opening up/shut down of the building including alarms, heating, lighting.
  • To be hands-on in the recant of furniturecollections and equipment in Neville Hall in Q1 2021.
  • To support the install of IT, AV and other equipment in Q1 2021.
  • Support the tenants within Neville Hall. 
  • Work with relevant colleagues to coordinate deliveries.
  • Support the acquisition of relevant licenses.
  • Administration of sign in procedure and time sheets for event staff. 
  • Administration of the accident record book for any incidents that take place. 
  • To support operational set up for any events pre-1st April 2021. 
  • To provide excellent customer service to visitors to the building. 
  • To ensure that IT and AV equipment is regularly checked, maintained and repaired where necessary. 
  • To act as a key holder and be on the emergency call-out list. 

From 1 April 2021 (subject to contract extension)  

  • Supervision and hands-on involvement in the setting up of furniture and equipment for events. 
  • To supervise the team of room hire crew, communicating effectively to ensure the motivation of these staff and the smooth running of the room hire operation. 
  • To support the Bar and Catering Manager in the recruitment, induction, training, development and management of all room hire crew, including customer service. 
  • To be responsible for drawing up rotas and providing payroll information for all room hire crew, ensuring that hires are appropriately staffed at all times. 
  • To conduct building tours for potential new clients. 
  • To work with the Events & Operations Coordinator to maintain a web based bookings diary accessible for information to all staff.
  • To ensure prompt invoicing of events and services. 

All staff/freelance contractors are expected to: 

  • Positively support equality of opportunity and equity of treatment of colleagues in accordance with the Diversity Policy/statement.
  • Help maintain a safe working environment by attending training in Health and Safety requirements as necessary and following local safe working practices and the Health and Safety Policy. 

Person Specification 


Building management  Experience of working in a building management role including responsibilities for security & cleaning in a public building. 

Experience of coordinating room set up and AV for events. 

Working with a small team. 

Operational skills and experience   Formal operational experience over at least 18 months. 

Experience which involves the planning and delivery of activity including conferences, events and weddings in venues. 

Knowledge of Health and Safety legislation and the regulations for application in a building used by the public.  

Experience of dealing with accidents to staff and the public. 

Duty manager experience. 

Communication and customer service skills   Experience of providing high standards of customer care and working with the public. 
Organisational skills   Well organised, with great attention to detail, and an ability to coordinate, timetable and balance a broad range of priorities and projects. 
IT skills   Good IT skills, including experience of the use of spreadsheet, word processing and document editing and presentation software. 
Qualifications / training   Qualifications in Health and Safety Management. 

Qualifications in First Aid. 

Qualifications in supervisory or line management. 

Technical skills in event presentation. 

Personal Attributes  The ability to work on your own, as well as part of a small team. 

A high standard of personal presentation.  

The capacity to work anti-social weekend, evening and public holiday duty shifts. 



Please note, an induction programmeand on-going development and training or mentoring will be offered, but the ideal candidate will have some of the following desirable skills, knowledge / experience.  


Building Management  Experience of working in a heritage/cultural building. 

Experience of building fit out including recant. 

Experience of using in house scaffold to support building maintenance work. 

Events administration   Knowledge of the needs of speakers, partners and participants in public lectures, conferences and events. 
Financial  Budgeting experience and understanding. 
IT skills  Knowledge of event booking systems.  

Knowledge of CRM systems. 

Knowledge of building management systems. 

Knowledge of digital signage networks. 

Driving license  A current driving license. 
Availability  Available to start 4th January 2021 


Appointment timetable 

From 30th November to 14th December 2020- Advertisements published 

Monday 14th December - Applications close 12 noon  

Monday 21st December Proposed interviews in Newcastle (either in person or virtual depending on current government guidelines). This is subject to change in light of the building completion and may move into the new year. 

Start date to be confirmed in light of building completion/handover to CRGN from contractor. 

Information for applicants  

  • Applications should be sent via email to  
  • Applications must include:  
  • Aup-to-date CV.   
  • A letter of motivation stating why you are applying for the post and how your experience, knowledge and skills addresses the Job and Person specification for the post.  
  • The contact details (email and phone) of two referees one of whom should be your last or current employer, these will not be contacted until an offer of employment is made. 
  • Please indicate your availability to start work on or after 4th January 2021. 
  • Please indicate your availability for interview